Terms of service

1. What you are buying

A one-off independent consultation about a property, provided by a working UK builder. It consists of:

• a review of the material you send us — a listing link, photographs, and/or a RICS survey report;
• a written response in plain English, setting out what we think the issues are and realistic cost ranges for putting them right;
• a one-to-one call to talk it through.

We aim to respond within 24 hours of receiving both your payment and enough information to work from. If you are up against a deadline, tell us and we will say honestly whether we can meet it.

2. What this is not

This is the most important section, so it is deliberately blunt.

• It is not a RICS survey. We do not visit the property. We are working from what you send us, and we can only comment on what is visible in that material.
• It is not a substitute for a RICS survey, a structural engineer's report, a damp and timber report, an electrical or gas safety inspection, or legal advice. Where one of those is the right next step, we will tell you.
• It is not a valuation, and it is not financial, mortgage, investment or legal advice.
• Costs we give are estimates. They are ranges based on experience and current market rates, not quotations. Actual prices depend on access, specification, what is found once work opens up, and your chosen contractor.
• We do not carry out building work on properties we advise on, and we take no referral fees or commission from anyone. That independence is the point of the service.

3. Your responsibilities

The quality of our advice depends entirely on the quality of what you give us. You agree that the information and documents you send are accurate and complete as far as you know, and that you have the right to share them with us — this matters particularly for survey reports, which are usually the surveyor's copyright and licensed to you.

Decisions about whether to buy, what to offer, or what work to commission remain yours.

4. Price and payment

The consultation costs £59 including VAT where applicable. Payment is taken in advance by card through Stripe, our payment processor. We never see or store your card details.

One payment covers one property and one consultation, including the call and reasonable follow-up questions on the same matter. A second property is a second consultation.

5. Cancellation and refunds

You have a statutory 14-day right to cancel, and separately we offer a no-quibble money-back guarantee. Both are set out in full on our cancellations and refunds page, which forms part of these terms.

6. Our liability

We take the advice seriously and stand behind it. But you should understand its limits.

• We are liable for losses caused by our failure to use reasonable care and skill, up to a maximum of the fee you paid, except where the law does not allow us to limit liability.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights under the Consumer Rights Act 2015 are unaffected.
• We are not liable for defects that were not reasonably visible or inferable from the material you sent us, or for losses arising because information given to us was inaccurate or incomplete.

7. Intellectual property

The written response we give you is for your own use in connection with that property. You are welcome to share it with your solicitor, mortgage adviser, partner or family. Please do not republish it.

8. Complaints

If something has gone wrong, email us and say so plainly. We will acknowledge within two working days and aim to resolve it within fourteen. We would much rather hear about it than not.

9. Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

10. Changes

We may update these terms. The version that applies to your booking is the one published when you paid.