Before you book
Who will read my survey?
Ben Murrell — a carpenter by trade and a builder for nearly 30 years, who started as an apprentice in the late 1990s. The person who reads your report is the person who calls you.
What do I get for £59?
A written, plain-English review of your RICS survey: what looks urgent, what can wait, likely repair-cost ranges, and the questions to raise with the seller, your surveyor or a specialist. Then a one-to-one call to talk it through. One property, one fee, no upsell.
When do I pay, and when do I send the PDF?
You book and pay £59 on the site, then the next screen gives you a WhatsApp and an email link to send the survey PDF. Not sure your report is suitable? Ask us before you book — that is free. If we can’t give you a clear answer, you get every penny back.
How quickly will I hear back?
Within 24 hours of receiving your PDF, usually faster. If you’re up against an offer or exchange deadline, tell us when you book and we’ll prioritise it.
Do you visit the property?
No. We work from your RICS survey, plus any photos, videos or listing you send. That keeps it fast, but it has limits: we can only comment on what the survey and photos show. Where something needs a look in person — a structural engineer, an electrician’s test, a drain survey — we tell you so, and who to ask.
Is this a survey, a valuation or a quote?
None of those. It sits alongside your surveyor’s report: we turn their findings into priorities, likely cost ranges and sensible next steps. The decision on the house stays yours — we make sure you take it with realistic numbers in front of you.
Is the advice really independent?
Yes. We never quote for the work we review and we take no referral fees from builders, so there’s nothing to upsell.
What if I’m not happy with the advice?
If our review doesn’t give you a clear answer on your survey, you get every penny back — no forms, no quibble.